Terms & Conditions

General Policies

We have designed the spa for your relaxation and comfort therefore, out of consideration for other spa clients, please switch off your mobile phone. A security deposit of up to 50% will be charged at the time of booking for any spa package or treatments.

Arrival

All the clients need to arrive 15 minutes before the appointment time for preparations including the cloth changing. By this, the treatments will start at the set time.

Spa will provide all the Thai Pajamas, towels, undergarment, shower gowns and slippers for all clients without charge.

Cancellations / Late Arrivals

As a courtesy to all spa guests, cancellations or amendments must be made 48 hours in advance of your appointment time. Failure to do so will result in the full service rate being charged or deposit becoming non-refunable.

If you are running late, a phone call is always appreciated. We will reschedule your appointment if possible.

If we are not able to reschedule your appointment, your arrival time will determine the length of your treatment, which will end as originally scheduled.

The management are unable to accept responsibility for any personal items that are lost or damaged on the premises.

Age Requirements

The minimum age requirement for access to the spa is 16. All children under 16 must be accompanied by an Adult.

Gratuities

These are gratefully received but at your discretion.

Vouchers

Gift Vouchers are ideal for any occasion and can be personalised and sent on your behalf.

Gift Vouchers are non-refundable.

Gift Vouchers must be redeemed within or by the expiry dates. Once exceeded, vouchers cannot be extended.

Website Cookies

We use cookies on our website to make use of some personalized features, your computer (or other devices used to view our website) will need to accept cookies to fully benefit from all of it’s functions. Your browser can be set to reject cookies, however certain personalised features on our website will be disabled.

Managing your cookies

The cookies that we use simply retrieve the information needed to improve your experience when you visit our website. The cookies do not store financial information, or any information that can be used to identify you.

However, if you wish to restrict, block or delete cookies from our website – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you still feel that you would like to disable cookies from our website, you can do this straight from your browser. Please check the “help” menu and configure your cookie preferences to your desired settings.

Third-party cookies

Third-party cookies are controlled by them and we do not have access to disable these, in order to do so you must check their website directly for instructions and recommendations.